Posts tagged " customer care "

Why it is imperative to educate your customers

Why it is imperative to educate customers

maart 2nd, 2017 Posted by communication, leadership, management, marketing No Comment yet

Chances are, we are both seeking to find rich, unique and sustainable value propositions to offer to our customers. Innovative concepts, distinctive marketing and offering better products or services are our focus point in a world where the USP has little to no existential right anymore. We focus on what our products and services will do to help a customer prosper but what do we, as organisations, do to help our customers organisations evolve? And why should we bother? (meer…)

Digital processing of customer care: look before you leap

The effects of digital processing on customer complaints

september 9th, 2016 Posted by communication, management, online No Comment yet

Articles on how to handle customer complaints are still being published frequently by field experts. Recently, researchers from both America and Canada looked into the effect a company’s digitally processing of complaints has on its customers.  (meer…)